FAQs

FREQUENTLY ASKED QUESTIONS

Do we need a reservation?

We recommend that you have a reservation for any of our activities to ensure availability.

How long is the airboat tour?

Our tours are approximately 90 minutes in duration.

Are children allowed on the boat?

Yes. We have had ages that range from 1 years old to 94 years old.

Are children the same price as adults?

Yes, ALL passengers are required to have a ticketed seat and all seats are the same price.

Are your boats wheelchair accessible?

Though our boats are not equipped to accommodate a wheelchair, our docks are wheelchair accessible and provided the passenger can transfer from a wheelchair to the boat seat, they can enjoy the tour.

Does Sea Serpent Tours/ Crazy Fish Jax allow cancellations or provide refunds?

Cancellations and refunds are only provided if cancellation protection is purchased/accepted at the time the reservation is made. If “Cancellation Protection” is declined at the time of checkout, NO CANCELLATIONS OR REFUNDS WILL BE ISSUED FOR ANY REASON WHATSOEVER.

Are drinks and snacks allowed on the boat?

Yes, Non-alcoholic drinks and snacks are allowed on the tour.

Are pets allowed on the airboat ride?

No, for the safety of both passengers and animals, NO PETS ARE ALLOWED on airboat tours.

Are life jackets and hearing protection provided?

Yes, Sea Serpent Tours/Crazy Fish Jax provides safety and hearing protection for all passengers on board the tour.

What should I wear on the tour?

Come comfortable for whatever the weather conditions are.

Are opened toed shoes allowed?

Yes

What happens if it rains during my scheduled tour?

WE GET WET! It frequently rains in Florida, please come prepared for whatever the weather conditions are, as we DO NOT cancel tours due to rain. We are sometimes delayed however if lightning is in the area.

If I miss my tour due to traffic delays, will I be rescheduled or refunded?

NO, we do not reschedule or refund for ANY reason whatsoever unless cancellation protection is in effect.

If I miss my tour due to a serious illness in my family, will I be rescheduled or refunded?

NO, we do not reschedule or refund for ANY reason whatsoever unless cancellation protection is in effect.

If I miss my tour for any reason whatsoever, will I be rescheduled or refunded?

NO, we do not reschedule or refund for ANY reason whatsoever unless cancellation protection is in effect.

What type of wildlife will we see on the tour?

We see a variety of wildlife on the tours that are native to Florida wildlife. All wildlife sightings are up to Mother Nature, we make no guarantees.